科(ke)藍(lan)智(zhi)(zhi)能(neng)高柜數幣(bi)機器人(ren)“小(xiao)藍(lan)”是應用多(duo)種最新技(ji)術研發而(er)成的人(ren)工智(zhi)(zhi)能(neng)產品,一機能(neng)夠幫助(zhu)銀(yin)行(xing)(xing)(xing)(xing)(xing)網點(dian)(dian)輕型化(hua)、智(zhi)(zhi)能(neng)化(hua)轉(zhuan)型。“小(xiao)藍(lan)”助(zhu)力中國郵政儲蓄銀(yin)行(xing)(xing)(xing)(xing)(xing)打造創新型多(duo)模態生(sheng)物科(ke)技(ji)賦能(neng)銀(yin)行(xing)(xing)(xing)(xing)(xing)智(zhi)(zhi)慧網點(dian)(dian)“驛站”,通過(guo)應用人(ren)臉、指(zhi)紋、活體檢測技(ji)術、語音和(he)視(shi)頻等技(ji)術,對(dui)郵儲銀(yin)行(xing)(xing)(xing)(xing)(xing)交易主客體身(shen)份進行(xing)(xing)(xing)(xing)(xing)識別(bie)和(he)校驗(yan),將網點(dian)(dian)資源(yuan)釋放出來,延伸網點(dian)(dian)服務(wu)的空(kong)間(jian)和(he)時間(jian),提升(sheng)客戶體驗(yan),降低(di)網點(dian)(dian)運營(ying)成本(ben)。郵儲銀(yin)行(xing)(xing)(xing)(xing)(xing)在全國擁(yong)有4萬個線(xian)下網點(dian)(dian),此案(an)例(li)的建(jian)立將為國內銀(yin)行(xing)(xing)(xing)(xing)(xing)22萬余個線(xian)下網點(dian)(dian)的智(zhi)(zhi)能(neng)化(hua)轉(zhuan)型提供參(can)考。
目前,科藍對“小(xiao)藍”進行(xing)了全面升級(ji)。科藍虛擬數字(zi)人已正式(shi)在(zai)智(zhi)能高柜數幣機(ji)器人“小(xiao)藍”之上(shang)應用(yong),擔任無人柜臺客(ke)服角色(se),可(ke)實(shi)現(xian)銀(yin)行(xing)無柜員自助運行(xing)。此外,“小(xiao)藍”已接(jie)入百度“文心一言(yan)”,幫助銀(yin)行(xing)在(zai)客(ke)戶服務(wu)(wu)、欺詐防范與安全、投資組(zu)合管理、信貸決策等場景提(ti)升業務(wu)(wu)效率。其中(zhong),“小(xiao)藍”所具備的智(zhi)能對話服務(wu)(wu)可(ke)助力銀(yin)行(xing)網點徹底實(shi)現(xian)7*24小(xiao)時服務(wu)(wu)不斷檔。
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