智(zhi)能服務(wu)機(ji)(ji)器(qi)(qi)人(ren)是(shi)(shi)為人(ren)類(lei)提供必要服務(wu)的多種(zhong)高技術
集成(cheng)(cheng)的智(zhi)能化裝備,是(shi)(shi)機(ji)(ji)器(qi)(qi)人(ren)家(jia)(jia)族中的一個年輕成(cheng)(cheng)員(yuan)。目前,世(shi)界范
圍內尚沒有一個嚴(yan)格的關(guan)于智(zhi)能服務(wu)機(ji)(ji)器(qi)(qi)人(ren)的定(ding)義,不同國(guo)家(jia)(jia)對智(zhi)能
服務(wu)機(ji)(ji)器(qi)(qi)人(ren)的認識不同。依據《機(ji)(ji)器(qi)(qi)人(ren)分(fen)類(lei)》新(xin)國(guo)標 GB/T 39405–2020,
服務(wu)機(ji)(ji)器(qi)(qi)人(ren)分(fen)為個人(ren)/家(jia)(jia)用服務(wu)機(ji)(ji)器(qi)(qi)人(ren)(personal/household service
robot)和公共(gong)服務(wu)機(ji)(ji)器(qi)(qi)人(ren)(public service robot)。前者(zhe)是(shi)(shi)指(zhi)在(zai)(zai)家(jia)(jia)居環(huan)
境(jing)或類(lei)似環(huan)境(jing)下使(shi)用的、以(yi)滿足使(shi)用者(zhe)生活(huo)需(xu)(xu)(xu)求(qiu)為目的的服務(wu)機(ji)(ji)器(qi)(qi)
人(ren),對這種(zhong)機(ji)(ji)器(qi)(qi)人(ren)的操作通常不需(xu)(xu)(xu)要專業知識或技能,也不需(xu)(xu)(xu)要特別
的培訓和服務(wu);后(hou)者(zhe)是(shi)(shi)指(zhi)在(zai)(zai)住(zhu)宿(su)、餐(can)飲(yin)、金融、清潔、物流、教育、
文化和娛(yu)樂等領域(yu)的公共(gong)場(chang)合為人(ren)類(lei)提供一般服務(wu)的商(shang)用機(ji)(ji)器(qi)(qi)人(ren)。
國(guo)(guo)際機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)學聯合會(International Federation of Robotics, IFR)
統計數(shu)據(ju)顯(xian)示,2015 年到 2019 年間,中(zhong)(zhong)(zhong)國(guo)(guo)服(fu)(fu)務(wu)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)的(de)(de)銷(xiao)售(shou)(shou)(shou)額增(zeng)速(su)
持(chi)續高于全球服(fu)(fu)務(wu)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)銷(xiao)售(shou)(shou)(shou)額增(zeng)速(su)及中(zhong)(zhong)(zhong)國(guo)(guo)工業(ye)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)銷(xiao)售(shou)(shou)(shou)額增(zeng)速(su),
保(bao)持(chi)良好增(zeng)長態勢(shi),2019 年中(zhong)(zhong)(zhong)國(guo)(guo)服(fu)(fu)務(wu)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)市場(chang)規(gui)模達到 22 億(yi)(yi)美(mei)元(yuan),
約占全球 25%的(de)(de)市場(chang)份額。其中(zhong)(zhong)(zhong),家(jia)用服(fu)(fu)務(wu)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)、醫療服(fu)(fu)務(wu)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)和公(gong)共(gong)服(fu)(fu)務(wu)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)市場(chang)規(gui)模分別達到 10.5 億(yi)(yi)美(mei)元(yuan)、6.2 億(yi)(yi)美(mei)元(yuan)和 5.3
億(yi)(yi)美(mei)元(yuan)。根據(ju)億(yi)(yi)歐(ou)智庫預(yu)測,2025 年中(zhong)(zhong)(zhong)國(guo)(guo)公(gong)共(gong)服(fu)(fu)務(wu)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)市場(chang)規(gui)模
將突破(po) 1000 億(yi)(yi)元(yuan)。隨著中(zhong)(zhong)(zhong)國(guo)(guo)人(ren)(ren)(ren)(ren)(ren)(ren)工智能(neng)(neng)技術(shu)的(de)(de)突破(po)創新(xin),我國(guo)(guo)服(fu)(fu)務(wu)機(ji)(ji)(ji)
器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)的(de)(de)專利申請數(shu)量已與美(mei)國(guo)(guo)同處國(guo)(guo)際第一方陣(zhen),具(ju)有人(ren)(ren)(ren)(ren)(ren)(ren)臉、聲音(yin)識
別追蹤、環境(jing)檢測等(deng)功能(neng)(neng)的(de)(de)服(fu)(fu)務(wu)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)在零(ling)售(shou)(shou)(shou)、金融、安防、教育等(deng)
領(ling)(ling)域已得到越(yue)來(lai)越(yue)廣泛(fan)的(de)(de)應用,停車(che)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)、送餐機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)、迎賓機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)
人(ren)(ren)(ren)(ren)(ren)(ren)、消毒(du)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)等(deng)新(xin)興應用場(chang)景(jing)不斷涌現,為(wei)中(zhong)(zhong)(zhong)國(guo)(guo)服(fu)(fu)務(wu)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)市場(chang)注入了(le)新(xin)的(de)(de)活力。持(chi)續的(de)(de)新(xin)冠肺炎疫情進一步(bu)激發了(le)市場(chang)對醫療、物流、
巡檢、教育、零(ling)售(shou)(shou)(shou)等(deng)眾多領(ling)(ling)域服(fu)(fu)務(wu)機(ji)(ji)(ji)器(qi)(qi)(qi)(qi)人(ren)(ren)(ren)(ren)(ren)(ren)的(de)(de)需求。
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